axiebet is committed to protecting the privacy and personal data of every registered member. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights available to you as a player on our Platform.
Six core principles that govern how axiebet handles every piece of personal information entrusted to us by Malaysian players.
All personal data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption protocols. Access to your data is restricted to authorised personnel only.
axiebet never sells, rents, or trades your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely for the purposes set out in this Policy.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request through our support team and we will respond within 30 days.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Data no longer needed is securely deleted.
Personal data collected for one purpose will not be repurposed for unrelated uses without your knowledge. We collect the minimum data necessary and use it only as described in this Policy.
This Policy is written in clear, accessible language. We notify registered players when material changes are made. We do not hide data practices in obscure fine print.
axiebet ("we", "us", "our", "the Company") operates the online gaming and sports betting platform accessible at https://axiebet.cam (the "Platform"). We are committed to protecting the personal data of every individual who registers on, accesses, or interacts with the Platform ("you", "User", "Player", "Member").
This Privacy Policy ("Policy") describes the types of personal information we collect from Users, the purposes for which that information is processed, the third parties with whom it may be shared, the security measures we apply to protect it, the periods for which we retain it, and the rights you hold in relation to your personal data.
This Policy applies to all personal data collected through the Platform, including data collected via our website, mobile-optimised site, live chat system, email correspondence, and any other communication channel operated by axiebet. It applies to all registered members across Malaysia, including players from Kuala Lumpur, Penang, Johor Bahru, Shah Alam, and Petaling Jaya, as well as any other jurisdiction in which axiebet accepts player registrations.
By registering an account on axiebet or continuing to use the Platform after the publication of this Policy, you acknowledge that you have read and understood how your personal data is processed as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
axiebet collects the following categories of personal data from Users of the Platform:
When you create an account on axiebet, we collect your full legal name, date of birth, residential address (including city and postcode), email address, and mobile phone number. This information is required to establish your account and verify that you meet our minimum age requirement of 21 years.
To comply with applicable regulatory requirements and to process your first withdrawal, we collect copies of government-issued photo identification (such as a Malaysian MyKad or passport), proof of residential address (such as a recent utility bill or bank statement), and where required, documentation evidencing the source of funds deposited into your account.
When you make a deposit or request a withdrawal, we collect information relating to the payment method used, including your bank account details, e-wallet identifier (for Touch 'n Go eWallet, Boost, or GrabPay), DuitNow registered phone number or ID, FPX bank selection, and transaction reference numbers. We do not store full card numbers on our servers.
We maintain records of all wagers placed on the Platform — including the game type, stake amount in MYR, outcome, time and date, and associated balance movements — as well as your complete deposit and withdrawal history. This data is used to administer your account, resolve disputes, and meet our record-keeping obligations.
We automatically collect technical data when you access the Platform, including your IP address, browser type and version, operating system, device type and model, screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud detection, and Platform optimisation.
When you contact our customer support team — whether by live chat, email, or any other channel — we retain records of that communication, including the content of messages, the date and time of contact, and the resolution outcome.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, DOB, address | Account creation, age verification |
| KYC Data | MyKad, passport, utility bill | Identity verification, AML compliance |
| Financial Data | Bank account, e-wallet ID, DuitNow | Deposits, withdrawals, fraud prevention |
| Gaming History | Wagers, stakes, outcomes, dates | Account management, dispute resolution |
| Technical Data | IP address, device type, browser | Security, fraud detection, analytics |
| Communications Data | Support chat logs, email records | Customer service, quality assurance |
axiebet collects personal data through the following channels and mechanisms:
axiebet processes your personal data for the following purposes:
axiebet processes your personal data on one or more of the following legal bases:
axiebet does not sell your personal data to any third party. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
Your financial data is shared with the payment service providers required to process your deposits and withdrawals, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and partner banks such as Maybank, CIMB, Public Bank, and Hong Leong. These providers are bound by their own data protection obligations and are permitted to use your data solely for payment processing purposes.
We engage third-party KYC service providers to assist in verifying your identity documents. These providers process your KYC data under strict contractual data processing agreements and are not permitted to use your data for any purpose other than identity verification on our behalf.
Some of the games available on the Platform are supplied by third-party game studios. Limited gameplay and session data may be shared with these providers to facilitate the delivery of live dealer games, slots, and other gaming content. Game providers do not receive your financial or identity documents.
axiebet may disclose your personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required by law, a court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
In the event that axiebet undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the relevant successor entity. We will notify registered Users of any such transfer and the applicable privacy terms of the successor entity before the transfer takes effect.
axiebet uses cookies and similar tracking technologies on the Platform to enhance functionality, improve security, and provide a personalised experience. The following categories of cookies are used:
These cookies are essential for the Platform to function correctly. They include session cookies that maintain your logged-in state, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cookies cannot be disabled without impairing Platform functionality.
We use analytics cookies to understand how Users interact with the Platform — including which pages are visited most frequently, where Users encounter errors, and how long sessions last. This data is aggregated and used to improve Platform performance. Individual users are not identified through analytics data.
Functional cookies remember your preferences, such as your preferred game category or display settings, so that you do not need to reconfigure them on each visit. They are set only where you have interacted with a preference feature on the Platform.
You may configure your browser to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging into your account and using core Platform features. Instructions for managing cookies are available in your browser's help documentation.
axiebet retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with the following principles:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures. Anonymised data — from which individual users cannot be identified — may be retained indefinitely for statistical and analytical purposes.
axiebet implements a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, axiebet will notify the relevant supervisory authority and affected Users in accordance with applicable data breach notification requirements.
Subject to applicable data protection law, you hold the following rights in relation to the personal data we hold about you:
To exercise any of the above rights, please contact our Data Protection team via the support channels set out in Section 15. We will acknowledge your request within 5 business days and aim to respond in full within 30 calendar days. We may ask you to verify your identity before processing your request.
axiebet's services are strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes an age declaration and mandatory date of birth field; where age verification indicates that a registrant is under 21, the registration is rejected and no account is created.
If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close any associated account. If you are a parent or guardian and believe that a minor in your care has registered on the Platform, please contact our support team immediately so that we can investigate and act accordingly.
axiebet operates internationally and may transfer your personal data to, and process it in, countries other than the country in which you are located. This may occur, for example, where our hosting infrastructure, game providers, or KYC service providers are located outside of Malaysia.
Where personal data is transferred to jurisdictions that do not provide the same level of data protection as Malaysia, axiebet ensures that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses and data processing agreements that impose equivalent data protection obligations on the recipient.
By using the axiebet Platform, you acknowledge and agree to the transfer of your personal data as described in this section.
axiebet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will provide notice to registered Users by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address registered on your account.
The "Last Updated" date displayed at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes.
Where required by applicable law, we will seek your fresh consent before processing your personal data in a manner that is materially different from that described in the version of this Policy in force at the time your data was collected.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal data is being processed, please contact axiebet's Data Protection team through any of the following channels:
Our support and compliance team operates in English, Bahasa Melayu, and Chinese to serve Malaysia's diverse community of players. All data rights requests are handled by trained personnel with appropriate oversight from our Data Protection function.
We take data protection seriously so you can focus on what matters — enjoying over 3,500 games and a world-class sportsbook with the confidence that your information is secure.
🔞 For players aged 21 and above only. Play responsibly. Visit our Responsible Gambling page for tools and support.